Community Response & Useful Information

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Anything you can do to make things a little less stressful for others during the Coronavirus outbreak can go a long way, especially for those in high-risk groups. Volunteer Centre Kensington & Chelsea is coordinating the community response to the crisis, and you can register your availability here

If you are an organisation and need volunteers to support programmes or services you are running in response to the Coronavirus, please register the details here


Thank you, from VCKC and Cllr Elizabeth Campbell

We have had an overwhelming amount of interest from people, with almost 1,600 signing up to be part of the Coronavirus Community Response. 

If you haven’t heard from us about available volunteering opportunities, please be patient. At present, there are more volunteers than roles but we expect that opportunities will become available as soon as client needs are identified by organisations.

We have already connected hundreds of volunteers with organisations and the NHS, and can’t express enough how much your offer to volunteer is valued. 


Cllr Elizabeth Campbell, Leader of Kensington and Chelsea Council, would also like to say thank you for giving your time.




Important Information


Guidelines on planning outdoor activities

Although we can meet together face-to-face, there is still a risk of catching and spreading the virus. If you are planning outdoor activities, there are some guideline you will need to follow. 

Click here for latest guidelines.


Coronavirus Cases in Kensington & Chelsea

Please click here for the latest information on Coronavirus cases in Kensington & Chelsea.


NHS Track and Trace

The NHS Track and Trace service is the latest tool in the fight against #Coronavirus. The system will help to trace the spread of the virus and isolate new infections. 

Community Information
Government Guidelines


COVID-19 BAME Deaths and Health Inequalities

It has been reported that people from black, Asian and minority ethnic groups are dying disproportionately from the Coronavirus. 

Click here to read the review into how different factors have affected COVID-19 risk and outcomes.


RBKC Family Hubs newsletter for professionals (COVID-19)

Activities across the Family Hubs partnership in Kensington and Chelsea for partners, the voluntary sector and youth providers, in response to the Coronavirus (COVID-19) pandemic.

Support for under 5's



Government response to Coronavirus

Government guidance - Coronavirus: How to help safely

Visit the NHS website for advice on self-Isolation

For urgent medical help, contact the NHS 111 online service 

Click here if you are pregnant and worried about Coronavirus.

Click here for information on Coronavirus and Children.

Click here to get Coronavirus support as a clinically extremely vulnerable person.

Click here and here to protect yourself from criminals exploiting COVID-19 fears.

Click here for more Information if you are a NHS Volunteer Responders


Information for staff and volunteers working in the community

Safeguarding adults for people self isolating

Safeguarding adults for Covid-19 volunteer group

Responding to Domestic Abuse

Coronavirus Scams



Mental Health

Mental health guidance for young people and children

The Government has shared some new guidance on how you can help young people and children with their mental health. Try some of their tips and remember to look after yourself as well.

There are a few ways you can stay well and work on your mental health. You can:

  • stay in touch with family and friends over the phone or on social media
  • try to keep yourself busy – you could try activities like cooking, reading, online learning and watching films
  • do light exercise at home, or outside once a day


Coronavirus and Mental Health

Click here to download short guide for people with severe mental illnesses on practical ways to protect and support physical health during the pandemic.



Counselling & Support 

The Caravan Telephone service is a free service offering a core service of listening and emotional support. Open seven days a week, there is no need to book or arrange in advance. Call 020 7103 1802, email, visit their website or click here for more information. 


Bereavement support for families

Important information on the help and support available and to help bereaved families, friends or next of kin make important decisions during this national emergency.

Please click here for more information. 


Voluntary Sector, Agencies and Professionals helpline (V-SAP Helpline)

Kensington & Chelsea Social Council have set up a temporary helpline for the Voluntary Sector, other agencies and health professionals to call and ask about the support that is available locally for your clients, service users or patients during the Corona Virus Pandemic.

Call 020 7243 9804 or email The helpline is available Monday - Friday between 10am and 4pm.



Domestic Abuse


New Government Guidance on Domestic Abuse

Click here for more information.


Ascent Moving Forward Group

Ascent Moving Forward Group is a 6-8 week educational programme for women and girls aged 16 plus, who have experienced or are at risk of domestic and / or sexual violence.

You can refer women from the following Boroughs: Bromley, Croydon, Ealing, Hammersmith & Fulham, Hounslow, Kensington & Chelsea, Lewisham, Tower Hamlets and Westminster.   

Before you send this referral, you will need to confirm whether your client is able to access sessions remotely online. Participants will need to have access to a smart phone, laptop, computer or adequate wifi / ethernet connection and a microphone and speaker on their device or headphones.

Download leaflet

Download referral form



Support for rough sleepers

RBKC are working very closely with the Mayor of London to accommodate and support all rough sleepers. The Rough Sleeping Team are on our streets day and night identifying residents sleeping rough, and are responding to referrals from the public. Mental health specialists are supporting outreach services to make sure everyone has somewhere safe to stay.

If you wish to report someone sleeping rough you can email: Alternatively you can contact StreetLink: 0300 500 0914 or


RBKC Family Information Service website updates for COVID-19

You can find useful information and resources for families and those working with children and young people here.




ACAS - Coronavirus guidance, carrying over paid holiday and short term working

Click here for more information. 






Preparing for the wider opening of schools and early years settings

Guidance on the actions for education and childcare settings to prepare for wider opening from 1 June, at the earliest, can be found here.

Guidance on implementing protective measures in education and childcare settings can be found here.

Guidance for early years providers to help them prepare to open their settings for children of all ages from 1 June can be found here

Guidance for primary schools to help them prepare to open to Reception, year 1 and year 6 from 1 June can be found here.

Guidance for secondary schools to help them prepare to offer face-to-face support to year 10 and year 12 pupils from 15 June can be found here.

Guidance for parents and carers as schools and other education settings in England open to more children and young people can be found here.


Department for Education coronavirus helpline

The Department for Education coronavirus helpline is available to answer questions about COVID-19 relating to education and children’s social care. Staff, parents and young people can contact this helpline as follows:

Phone: 0800 046 8687

Opening hours:

8am to 6pm – Monday to Friday
10am to 4pm – Saturday and Sunday 

If you work in a school, please have your unique reference number (URN or UK PRN) available when calling the helpline.

Collection of guidance for educational settings on GOV.​UK

All of the Department for Education’s coronavirus guidance for educational settings can be found here.




Support with Food & Other Essentials


Food and other essentials / Collection and Delivery




Financial Aid 


Venture Centre Community Association Grant

The Venture Centre Community Association is offering a one-off grant, in the form of gas, electricity top up & food Vouchers, to vulnerable individuals and families living in North Kensington during the Coronavirus crisis.

Click here for more information
Click here to download the referral form


Apply for a Hardship Fund

Are you a family or individual experiencing difficulties due to Coronavirus? RBKC have added an additional £500,000 to their Hardship Fund and you can now apply to receive support.

Residents can apply for a hardship grant online or by calling 020 7745 6464 between 8.30am and 5pm, Monday to Friday.

Learn more about the Hardship Fund here.


Council Tax Reduction Scheme

A Council Tax Reduction Scheme already offers 100% relief on council tax to the most in need. The Council is looking at extra help for the 3400 people of working age who currently receive partial support as part of its response to COVID-19.

You can find more information here.


London Community Response Fund

You can find more information about the fund here.


Emergency fund to help local organisations with Coronavirus costs

Kensington and Chelsea community and voluntary organisations can apply for grants of up to £5k to cover immediate costs they are incurring as a result of the Coronavirus pandemic. The first wave of funding will focus on urgent needs, though later funding will support organisations to deliver services in new ways to support communities, and to ensure that their longer-term needs are considered by the funding community.

For more information please visit and to learn how to apply, head here


Claim a grant through the coronavirus (COVID-19) Self-employment Income Support Scheme

You can now claim a grant from The Government if you are self-employed or a member of a partnership that have lost income due to coronavirus. The scheme will allow you to claim a taxable grant worth 80% of your trading profits up to a maximum of £2,500 per month for the next 3 months. This may be extended if needed.

Find out more here.


Claim for wage costs through the Coronavirus Job Retention Scheme

The Coronavirus Job Retention Scheme is a temporary scheme open to all UK employers for at least three months starting from 1 March 2020. Employers can claim for 80% of furloughed employees’ (employees on a leave of absence) usual monthly wage costs, up to £2,500 a month, plus the associated Employer National Insurance contributions. Employers can use this scheme anytime during this period.

Click here for more information.


Chancellor sets out extra £750 million Coronavirus funding for frontline charities

Charities across the UK will receive a £750 million package of support to ensure they can continue their vital work during the coronavirus outbreak.

Click here for more information.


Support for businesses

The Council is already supporting businesses offering rent relief to market traders and will be contacting businesses as soon as they know how the government’s business rates relief holiday will be implemented.

Click here for more information.