Volunteer Trainee Advisors & Gateway Assessors
1 Thorpe Close, Ladbroke Grove

The Borough's CITIZENS ADVICE BUREAU plays a vital role in the community, especially in difficult times.
As an adviser you can be a key part of this service.

Your responsibilities will include:
> interviewing clients, both face-to face and on the telephone;
> finding and interpreting the relevant information and exploring options and implications with the client;
> acting on behalf of the client: negotiating, writing letters or making referrals;
> completing clear and accurate case records.

You'll receive CAB certificated training to allow you to carry out these functions.
To supplement this you'll be encouraged to keep up to date through your own reading, and through support and supervision sessions.

This is a fantastic opportunity for anyone interested in helping people deal with life's difficult issues. You'll also acquire plenty of experience with which to develop further in this field.

In return the CAB asks for a minimum time commitment of 2 full days per week (this is flexible) and the time scale guideline for the training program is expected to be 18 months but entirely depends on each individual.

About Kensington & Chelsea CAB Service

The Citizens Advice service helps people resolve their legal, money and other problems by providing information and advice, and by influencing policymakers.
They provide a free, confidential, independent and impartial advice service.
CAB also provide certificated training programme, recruit and train volunteers for admin, social policy and IT roles.

Times you can volunteer

Monday: Mornings, Afternoons

Tuesday: Mornings, Afternoons

Wednesday: Mornings, Afternoons

Thursday: Mornings, Afternoons

Friday: Mornings, Afternoons


Skills

Reading & Writing
Talking to others